WHAT CAN WE HELP YOU WITH?
Type your question in the box below and the FAQ system will answer your question, or provide a link to more information.
ORDER, RETURN AND STORE INFORMATION
All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order.
Orders will normally be dispatched within 24 hours. Wherever possible, orders received before noon will be dispatched the same day. Normal postal lead times are: UK destinations 2-3 working days, Europe 4-7 working days, all other areas worldwide 7-14 working days, but please allow up to 21 days for delivery. We will always do our best to inform you about any delay.
RETURNS AND EXCHANGES
If you are not happy with your order, we'll be happy to take the goods back under the following conditions:
We receive the returned product within 28 days following the date of delivery of the product
The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
None of the exclusions set out below apply.
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in any way;
Items purchased in the sale.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will refund any money due using the same method originally used by you to pay for your purchase.
We will process the refund as soon as possible however this process may take up to 30 days following the day we receive your returned product(s).
Unless the item you are returning to us is deemed to be faulty, you will not be refunded the postage cost on that order.
We can only exchange an item for a different size or colour in the same style or for a different product of the same price as the original item.
Return Information: Please ensure all packages are sent back recorded delivery, as we cannot take responsibility for items damaged or lost in return transit. You will be responsible for paying postage costs associated with returns under this policy.
SENT THE WRONG ITEMS?
We rarely make mistakes however this can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Please get in touch with our Customer Service team at email@example.com
If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
We will confirm acceptance of your order. This will occur either by a message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point, the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
Although we endeavour to hold stock of all the items advertised for sale on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock. The content of the site is managed and therefore any products that are out of stock should be highlighted.
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.
All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.
Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered. The price of the goods does not include a charge for delivery.